Privacy Policy
A. Collection and Use of Personal Information
At Handcrafted by Anu, we respect your privacy and are committed to protecting your personal information. We collect information that you voluntarily provide during checkout, while creating an account, or when completing forms, surveys, feedback forms, or other interactions on our website.
The information collected may include your name, email address, mobile number, shipping address, and transaction-related details required to process and deliver your orders.
We may use this information for the following purposes:
To maintain internal business records.
To process, confirm, and deliver your orders.
To provide customer support and updates regarding your purchases.
To share information about our existing products, new launches, offers, and promotions through email, WhatsApp, SMS, or other communication channels, where permitted.
To request feedback and understand customer preferences.
To improve our products, website functionality, and overall shopping experience.
To personalise website content and product recommendations.
To communicate important announcements, service updates, and other relevant information.
We do not sell your personal information to third parties. We may share the information necessary to fulfil your orders with trusted service providers, such as payment gateways, shipping partners, and technology providers, or when disclosure is required by applicable law.
You may limit the information you provide by leaving optional form fields blank. If you no longer wish to receive promotional communications, you may opt out at any time using the available unsubscribe option or by contacting us at [your business email address]. Opting out of marketing messages will not prevent us from sending essential transactional or service-related communications.
B. Eligibility to Use the Website
By accessing or using the Handcrafted by Anu website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.
Individuals under the age of 18 may use the website only with the involvement and supervision of a parent or legal guardian, where permitted by law. The parent or legal guardian is responsible for the minor's use of the website and any resulting transactions.
We reserve the right to restrict or refuse access to our website or services where reasonably necessary and permitted by applicable law.
Browsing our website and viewing products does not require registration unless specifically stated. We reserve the right to update our registration requirements and website policies from time to time.
C. Account Information and Registration
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account, subject to applicable law.
You agree to provide accurate, complete, and up-to-date information when registering or placing an order. If the information provided is found to be inaccurate, incomplete, or misleading, we may contact you to verify or correct it. We may restrict or suspend account access where justified and permitted by law.
Please notify us promptly if you suspect unauthorised access to your account or believe that your account information has been compromised.
D. Orders, Payments and Liability
Orders and Payments
Customers may be required to provide their name, contact details, shipping address, and other information necessary to complete a purchase.
Payments made through our website may be processed by third-party payment gateway providers. These providers handle payment information in accordance with their applicable security practices and terms. Handcrafted by Anu may receive limited or masked transaction details required to verify payments, reconcile orders, or resolve payment-related issues.
In certain cases, an order may remain pending while payment confirmation is being verified. We may contact you to clarify the transaction status before processing or dispatching the order.
Payment authorisations, declines, refunds, and settlement timelines may depend on the payment provider, issuing bank, and other parties involved in the transaction. We will assist with order-related payment queries in accordance with our applicable policies and legal obligations.
Limitation of Liability
Handcrafted by Anu strives to maintain accurate product information, reliable website functionality, and a satisfactory shopping experience. However, we cannot guarantee uninterrupted or error-free access to the website at all times.
To the extent permitted by applicable law, we will not be responsible for losses arising from circumstances beyond our reasonable control, including third-party service interruptions, network failures, or unauthorised actions by third parties.
Nothing in these terms excludes or limits any liability, consumer right, or remedy that cannot legally be excluded or limited under applicable Indian law.
Any content, reviews, or feedback submitted by users remain subject to applicable law and our website policies. By submitting content, you confirm that you have the right to share it and that it does not unlawfully infringe another person's rights.
E. Information Security
We take reasonable technical, organisational, and administrative measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Access to personal information is limited to authorised persons and service providers who need it for legitimate business purposes. Information may also be disclosed when required by law or a valid order from a competent authority.
While we take reasonable steps to safeguard your information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
F. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website performance, understand visitor behaviour, remember preferences, and provide a more personalised browsing experience.
Cookies are small files stored on your device that help websites recognise browser preferences and analyse website usage. We may use cookie-related information to understand which pages and products visitors view most frequently and to improve website navigation and functionality.
Cookies do not automatically provide us with your name, address, or other personal details that you have not otherwise shared. However, certain cookies and related technologies may collect online identifiers or browsing information, depending on their purpose and configuration.
You can manage or disable cookies through your browser settings and, where available, our website's cookie preferences. Please note that disabling certain cookies may affect some website features or functionality.
Where required by applicable law, we will obtain consent before using cookies or similar technologies that require it.
G. Changes to This Policy
Handcrafted by Anu may update this Privacy Policy and these website terms from time to time to reflect changes in our business practices, website features, or applicable legal requirements.
Any revised version will be published on this page with an updated effective date, where appropriate. We encourage you to review this page periodically to stay informed about how we handle your information and the terms governing your use of our website.
H. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or these website terms, please contact us:
Brand: Handcrafted by Anu
Email: [your business email address]
Website: [your website URL]
We will make reasonable efforts to respond to your query and address your concerns in accordance with applicable law.