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Return and Exchange Policy

At Handcrafted by Anu, each piece is carefully handcrafted with love and attention to detail. Due to the handmade nature of our products, we do not offer returns or exchanges for reasons such as a change of mind or personal preference. We request that you review your order carefully before completing your purchase.

1. Damaged Products & Exchange Requests

We accept exchange requests only for products that arrive damaged during transit.

To be eligible for an exchange, customers must:

  • Record a complete, uninterrupted unboxing video, starting from the sealed parcel and continuing until the product and its condition are clearly visible.

  • Submit the unboxing video as proof when reporting the damage.

  • Contact us within 7 days of delivery to report the issue.

Requests submitted after 7 days of delivery or without a proper unboxing video may not be eligible for an exchange.

2. Product Care & Exchange Conditions

Our products are handcrafted and may require careful handling to maintain their appearance and quality. Customers are responsible for following the recommended product care instructions.

Products damaged due to regular use, improper handling, accidental damage, or lack of proper care are not eligible for replacement or exchange.

Any exchange request will be reviewed based on the condition of the product and the evidence provided.

3. Missing Items

If an item is missing from your order, please contact us within 7 days of delivery.

A complete, uninterrupted parcel-opening video, beginning with the sealed package and showing the contents as they are unpacked, is required for verification.

Claims submitted without a proper unboxing video may not be eligible for resolution. Our team will review the evidence and assist you in accordance with our order verification process.

4. How to Report an Issue

For damaged products or missing items, please contact Handcrafted by Anu within the specified timeframe and provide your order details along with the required unboxing video.

We appreciate your understanding and cooperation. Every piece is made with care, and we are committed to assisting our customers with genuine delivery-related concerns.