OVERVIEW

This website is operated by Handcrafted by Anu. Throughout the website, the terms “we,” “us,” and “our” refer to Handcrafted by Anu. We provide this website, including all information, tools, products, and services available through it, subject to your acceptance of the terms, conditions, policies, and notices outlined here.

By visiting our website or purchasing a product from us, you agree to these Terms & Conditions (“Terms”), including any additional policies or terms referenced on this website or made available through links. These Terms apply to all website users, including visitors, customers, and individuals who submit content or feedback.

Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, please refrain from using our website and services.

Any new features, tools, or services introduced on our website will also be subject to these Terms. We reserve the right to update, modify, or replace any part of these Terms by publishing revisions on this page. Your continued use of the website after such changes are published will constitute acceptance of the revised Terms, to the extent permitted by applicable law.

Our website may be hosted on a third-party e-commerce platform that enables us to display and sell our products online. The platform provider's own terms and policies may also apply to your use of its services.

SECTION 1 – ONLINE STORE TERMS

By accepting these Terms, you confirm that you are legally eligible to enter into a binding agreement under applicable law.

You agree not to use our products or services for any unlawful, fraudulent, or unauthorised purpose. You must not violate any applicable laws or regulations while using our website.

Any material breach of these Terms may result in the suspension or termination of your access to our website or services, subject to applicable law.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or restrict access to our services where reasonably necessary and permitted by law.

Information you submit through our website may be transmitted across various networks and may undergo technical modifications to ensure compatibility with different devices and systems. Payment information is handled by payment service providers using their applicable security measures.

You may not reproduce, duplicate, copy, resell, or commercially exploit any part of our website, products, or services without our prior written permission, except where permitted by law.

SECTION 3 – ACCURACY OF INFORMATION

We make reasonable efforts to ensure that the information published on our website is accurate and up to date. However, occasional errors, omissions, or outdated information may occur.

The content on this website is provided for general informational purposes. We reserve the right to correct inaccuracies, update information, or modify website content when necessary.

Nothing in this section affects any rights you may have under applicable consumer protection laws.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES

Product prices, descriptions, availability, and offers may change from time to time.

We reserve the right to modify, suspend, or discontinue any part of our website or services where necessary. Any changes to prices will not affect an order that has already been confirmed, except where a correction or adjustment is permitted by applicable law and properly communicated to the customer.

We will make reasonable efforts to communicate material changes that affect existing orders.

SECTION 5 – PRODUCTS AND SERVICES

Handcrafted by Anu specialises in handmade products created with care and attention to detail. Because our products are handcrafted, minor variations in colour, texture, finish, pattern, or appearance may occur. Such variations may be a natural characteristic of handmade craftsmanship.

We make reasonable efforts to display product images, colours, descriptions, and details accurately. However, the appearance of a product may vary depending on your device, screen settings, lighting, or other technical factors.

Certain products may be available exclusively online or in limited quantities. Product availability is subject to change without notice.

Returns and exchanges are governed by our published Return, Exchange & Damage Policy. Nothing in these Terms limits any consumer rights or remedies available under applicable law.

We reserve the right to discontinue products, update product descriptions, or limit quantities where reasonably necessary and permitted by law.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

When placing an order, you agree to provide accurate, complete, and current billing, contact, and delivery information.

We reserve the right to review orders and, where reasonably necessary, refuse or cancel an order due to suspected fraud, payment issues, stock unavailability, pricing errors, or other legitimate reasons. If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our policies and applicable law.

If we need to contact you regarding an order, we may use the email address or phone number provided during checkout.

You are responsible for updating your contact and delivery details where necessary to help ensure successful order fulfilment.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

Our website may provide access to tools or features operated by third-party providers.

These tools may be offered without our direct control over their operation. Your use of such tools may be subject to the respective provider's terms, conditions, and privacy policies.

We encourage you to review those policies before using third-party tools. We are responsible for our own obligations under applicable law and do not exclude liability where such exclusion is prohibited.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, or resources for your convenience.

These external websites operate independently and may have their own terms, privacy policies, and business practices. We do not control all third-party content or services and cannot guarantee their accuracy, security, or availability.

Visiting or interacting with an external website is at your discretion. We recommend reviewing its terms and privacy policy before sharing personal information or making a purchase.

SECTION 9 – USER COMMENTS AND FEEDBACK

If you submit reviews, suggestions, feedback, photographs, or other content to us, you confirm that you have the right to share that material and that it does not violate applicable law or another person's rights.

By submitting content to us, you grant Handcrafted by Anu permission to use, reproduce, display, or publish that content for legitimate business purposes, subject to applicable law and any permissions or restrictions agreed with you.

We will not claim ownership of your original content solely because you submit it to us.

You agree not to submit content that is unlawful, misleading, abusive, defamatory, infringing, or harmful to our website or other users.

We reserve the right to remove or decline to publish content that violates these Terms or applicable law.

SECTION 10 – PERSONAL INFORMATION

Your use of our website and submission of personal information are governed by our Privacy Policy.

Please review our Privacy Policy to understand what information we collect, how we use it, and the circumstances in which it may be shared with service providers or other parties.

SECTION 11 – ERRORS AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.

We reserve the right to correct such errors and update information when identified. Where an error materially affects an existing order, we will take appropriate steps to notify the customer and resolve the issue in accordance with applicable law.

We will not use this provision to override confirmed contractual obligations or statutory consumer rights.

SECTION 12 – PROHIBITED USES

You may not use our website or its content:

• For any unlawful, fraudulent, or unauthorised purpose.

• To violate any applicable local, national, or international law.

• To infringe our intellectual property rights or the rights of others.

• To upload or transmit viruses, malware, or other harmful code.

• To collect or misuse another user's personal information without authorisation.

• To interfere with the security, functionality, or proper operation of our website.

• To submit false, misleading, abusive, or harmful information.

• To attempt unauthorised access to our website, systems, or related services.

We may restrict or suspend access where there is a legitimate basis to do so, subject to applicable law.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We make reasonable efforts to keep our website accessible, secure, and functional. However, we cannot guarantee that the website will always operate without interruptions, delays, technical errors, or security incidents.

Product information and website content are provided in good faith. While we strive for accuracy, we cannot guarantee that every detail will always be free from error.

To the extent permitted by applicable law, Handcrafted by Anu will not be liable for losses caused by circumstances beyond our reasonable control, including third-party service interruptions or network failures.

Nothing in this section excludes or limits any liability, warranty, consumer right, or remedy that cannot legally be excluded or limited under applicable Indian law.

SECTION 14 – INDEMNIFICATION

You agree to be responsible for losses, claims, or expenses arising directly from your unlawful use of our website, your material breach of these Terms, or your infringement of another person's rights, to the extent permitted by applicable law.

Any indemnification obligation under this section will apply only to the extent legally enforceable and will not remove rights or protections available to you under applicable law.

SECTION 15 – TERMINATION

These Terms remain effective for as long as you use our website or services, unless terminated in accordance with these Terms or applicable law.

We may suspend or restrict your access if you materially breach these Terms, misuse our website, or engage in unlawful activities.

Termination of access will not affect obligations or rights that arose before termination, including obligations relating to confirmed orders, outstanding payments, refunds, or other matters that must continue under applicable law.

SECTION 16 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return, Exchange & Damage Policy, and any other applicable policies published on our website, govern your use of our website and services.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any failure by us to enforce a provision on one occasion does not constitute a permanent waiver of our right to enforce it later.

SECTION 17 – GOVERNING LAW

These Terms are governed by the laws of India.

Any disputes arising from the use of our website, purchases, or these Terms will be handled by the competent courts or dispute-resolution forums in accordance with applicable Indian law.

Nothing in this section restricts any mandatory consumer rights or legal remedies available to customers.

SECTION 18 – CHANGES TO THESE TERMS

We may revise these Terms from time to time to reflect changes in our products, services, business practices, or legal requirements.

Updated Terms will be published on this page, along with a revised effective date where appropriate. We encourage you to review this page periodically.

Where required by law, we will provide notice of material changes. Your continued use of our website after revised Terms take effect will be subject to applicable law and the updated Terms.